TKO22.com Shipping Policies
NOTICE: When checking out and paying using our online payment system, BE SURE TO CHECK THE QUANTITY and TOTAL PRICE before filling out the credit card info. If you click the "Add To Cart" button more than once before the system reloads, the system will increment the quantity and total price.
1. We try to ship standard production items within 4-5 BUSINESS days... BUT... Please allow 7-14 days for manufacturing & shipping.
We don't work at the TKO Airgun Shop on weekends or holidays, but usually answer the phone on Saturdays.
2. Items that are custom orders, items that aren't normally kept in stock but are manufactured in batches (.25 cal brakes, tube stocks, Marauder Pistol Brakes, etc.) and items that require special handling (Special finish, brushed, painted, orders that have multiple types of products, triggers, sights, etc.) might ship 7-14 days from order date.
If you received a confirmation e-mail from PayPal that your payment was processed ... that also indicates we received your order and will enter the order in our job ticket system the next business day.
3. We can only give an exact order status report if you send an e-mail to sales@tko22.com or TKOAirguns@gmail.com with:
- Full name as it appears on the original order. (If you use another's name on the PayPal or Credit Card order, we need that in the message.)
- City, State and Zip
- Date Ordered
- Item Ordered
There will be a delay in response if you don't include ALL the required information.
We welcome your phone call (402-889-9222) for order status updates, but we will still require a follow-up e-mail from you with the required info for a response if we aren't in the shop when you call.
4. We use the United States Postal Service (USPS) and most orders are shipped First Class Parcel with Delivery Confirmation. Our postage system (Stamps.com) will send out a shipping notification, however, that notification is not usually the actual date of shipping. It is an automated message generated by stamps.com and though it does contain the correct tracking number, it may take a few days before the package is trackable through USPS or stamps.com.
5. Be patient!
